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Frequently Asked Questions

Frequently Asked Questions About Portable Generators

 

Generator Depot Commonly Asked Questions

 

How much is shipping?

What is Lift-Gate Delivery?

How long until I get my order

Do I get charged sales tax?

What brand are these generators? Who makes them?

What brand are the engines in these generators?

What does it mean “Generator with electric start” ?

Do generators “with electric start” come with a battery?

How loud / quiet are these generators?

Are these generators ok for sensitive equipment?

Do the generators have protective circuit-breakers?

What is the warranty?

What happens if I get my order damaged from shipping?

Can you connect the generator to my house electric box?

Can I run my Portable Generator indoors?

 

How much is shipping?

FREE, FREE, FREE. This is not a one-time special. Our shipping is always free, anywhere in the continental USA. This is door-to-door. You may choose to add lift-gate delivery, or upgrade shipping service, both of which cost extra. However, standard shipping remains free. NOTE: Standby generators 25kW and up are still free shipping, but only to the local terminal or business with a dock. This is only because of size / weight restrictions.

 

What is Lift-Gate Delivery?

  • It is an optional shipping service that you may request. It is $35 per order
  • We recommend requesting LiftGate for orders of 5000w or larger units.
  • It is a hydraulic lift on the back of the delivery truck, for your unloading convenience
  • Due to the weight of these units, they cannot be shipped via Fedex / UPS Ground. Instead, they are shipped via semi-trucks, which are designed to unload products at loading docks and freight terminals.
  • If you have a loading dock or forklift, you do NOT need lift-gate service.
  • If you are a residential customer, you must have AT LEAST 2-4 able-bodied people present to unload the unit. While some truck drivers are kind enough to help, they are not required to help you lift the products.
  • If you do not have the equipment or manpower, you can order a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground

 

How long until I get my order?

  • 2-5 business days to ship it out, and another 2-5 business days for shipping time.
  • Back-ordered items take 2-3 weeks to ship
  • Expedited shipping options are limited to 3500watt generators or smaller.
  • See Shipping Policy for more details.
  • Shipping to areas affected by natural disasters may experience longer delivery times.

 

Do I get charged sales tax?

No, we do not charge you sales tax unless you live in California.

 

What brand are these generators? Who makes them?

We currently carry two brands:

WincoTM

GentronTM

DuroPowerTM

 

What brand are the engines in these generators?

WincoTM units use Honda, Briggs & Stratton, Ford, or GM

GentronTM units use J.D., Lifan, Sanding, and other certified engines

DuroPowerTM is the maker of their own engines

 

What does it mean “Generator with electric start” ?

Most generators have a pull-rope (similar to a lawn mower) to start it. Those with electric start also have a convenient button that will start the generator for you, similar to a car’s keyswitch

 

Do generators “with electric start” come with a battery?

Yes, they come standard with a battery to power-start the generator, unless otherwise noted on the product page

 

How loud / quiet are these generators?

All our generators are equipped with state-of-the-art super quiet mufflers, with spark arrestors specifically designed to reduce noise. Decibel rating vary from 60db to 80db, depending on model

 

Are these generators ok for sensitive equipment?

Yes, our generators come equipped with Automatic Voltage Regulator, and have a THD rating of 5. Note however, that certain high-end devices do require invertors for additional protection. If you require a “digital” or inverter generator, please make sure your model has that feature.

 

Do the generators have protective circuit-breakers?

Yes, all our generators come standard with circuit-breakers to protect from over usage.

 

What is the warranty?

Check our warranty section for details

 

What happens if I get my order damaged from shipping?

Check our shipping section for details

Can you connect the generator to my house electric box?

Yes. However, we recommend 5000w or higher units for home use. A separate adapter or switch must be purchased, and is available at most hardware stores. Most installations require a licensed electrician

 

Can I run my Portable Generator indoors?

Absolutely NOT. This can cause a serious health hazard. Portable generators are meant for outdoors use. PLEASE READ CONSUMER SAFETY ALERT HERE.