Frequently Asked Questions About Portable Generators
Generator Depot Commonly Asked Questions
much is shipping?
What is Lift-Gate Delivery?
How long until I get my order
Do I get charged sales tax?
What brand are these
generators? Who makes them?
What brand are the engines in
What does it mean “Generator
with electric start” ?
Do generators “with electric
start” come with a battery?
How loud / quiet are these
Are these generators ok for
Do the generators have
What is the warranty?
What happens if I get my
order damaged from shipping?
Can you connect the generator
to my house electric box?
Can I run my Portable
FREE, FREE. This is not a one-time special. Our shipping is always free,
anywhere in the continental USA. This is door-to-door. You may
choose to add lift-gate delivery, or upgrade shipping service, both of which
cost extra. However, standard shipping remains free. NOTE: Standby generators
25kW and up are still free shipping, but only to the local terminal or business
with a dock. This is only because of size / weight restrictions.
- It is an optional
shipping service that you may request. It is $35 per order
- We recommend requesting
LiftGate for orders of 5000w or larger units.
- It is a hydraulic lift
on the back of the delivery truck, for your unloading convenience
- Due to the weight of
these units, they cannot be shipped via Fedex / UPS Ground. Instead, they
are shipped via semi-trucks, which are designed to unload products at
loading docks and freight terminals.
- If you have a loading
dock or forklift, you do NOT need lift-gate service.
- If you are a
residential customer, you must have AT LEAST 2-4 able-bodied people
present to unload the unit. While some truck drivers are kind enough to
help, they are not required to help you lift the products.
- If you do not have the
equipment or manpower, you can order a special truck equipped with a
hydraulic lift to safely lower the product from the truck to the ground
long until I get my order?
- 2-5 business days to
ship it out, and another 2-5 business days for shipping time.
- Back-ordered items
take 2-3 weeks to ship
- Expedited shipping
options are limited to 3500watt generators or smaller.
- See Shipping Policy for more
- Shipping to areas
affected by natural disasters may experience longer delivery times.
we do not charge you sales tax unless you live in California.
currently carry two brands:
use Honda, Briggs & Stratton, Ford, or GM
GentronTM units use
J.D., Lifan, Sanding, and other certified engines
is the maker of their own engines
generators have a pull-rope (similar to a lawn mower) to start it. Those with
electric start also have a convenient button that will start the generator for you,
similar to a car’s keyswitch
they come standard with a battery to power-start the generator
otherwise noted on the product page
our generators are equipped with state-of-the-art super
quiet mufflers, with spark arrestors specifically designed to reduce noise.
Decibel rating vary from 60db to 80db, depending on model
our generators come equipped with Automatic Voltage Regulator, and have a THD
rating of 5. Note however, that certain high-end devices do require invertors
for additional protection. If you require a “digital” or inverter generator,
please make sure your model has that feature.
all our generators come standard with circuit-breakers to protect from over
our warranty section for details
our shipping section for details
Yes. However, we recommend
5000w or higher units for home use. A separate adapter or switch must be
purchased, and is available at most hardware stores. Most installations require
a licensed electrician
NOT. This can cause a serious health hazard. Portable generators are meant for
outdoors use. PLEASE
READ CONSUMER SAFETY ALERT HERE.